New Plan: Hyundai Motor America Wants Separate Genesis Showrooms ASAP

Timothy Cain
by Timothy Cain

“We do in fact have to expedite our process of separating our brands.”
– Genesis Motors General Manager Erwin Raphael

From the start, Hyundai Motor America’s plans to launch its upmarket Genesis brand inside Hyundai showrooms was easy to question. Do consumers want the link between a $68,100 Genesis G90 and a $14,745 Hyundai Accent to be so obvious?

Of course not. But affording Genesis a mere corner of certain Hyundai showrooms wasn’t the only problem — Genesis general manager Erwin Raphael also had issues early on with the number of Hyundai dealers signed up to sell the Genesis brand.

“We may see that (350) figure go down,” Raphael said in November 2016, only a few months after the brand began selling cars in America. “I think it is too high.”

Fast forward to August 2017 and Hyundai’s plan to eventually separate the Genesis brand with standalone showrooms, perhaps in 2020, is about to be pulled way forward. “For this brand to really survive and thrive,” Raphael tells Automotive News, “and for us to develop the culture within ourselves and within our dealer network to support and take care of these customers, we do in fact have to expedite our process of separating our brands.”

So what happens to all of those Hyundai dealers who recently spent thousands renovating showrooms to include Genesis studios?

Dealers have not yet been told.

Andrew DiFeo, Hyundai’s National Dealer Council chairman, says the way in which Genesis was launched may have represented, “the easiest, least-painful route in the short term.” Yet after 352 dealers invested heavily in the future of Genesis, choosing the easy way forward “affected the brand negatively in the long term,” DiFeo says.

The entire launch process of the Genesis brand was questionable. First, Hyundai launched its luxury sedan in late 2008 as a Hyundai, rather than as a separate entity. At the time, Hyundai considered the cost of developing the car ($500 million) and its Tau V8 engine ($250 million) pricey enough — launching a brand was thought to be a $2.5 billion, 13-year effort.

Hyundai followed up the Genesis with an even pricier luxury car, the Equus, but once again marketed the car as a Hyundai. Then, seemingly doubling down on Genesis’ status inside the Hyundai family, Hyundai launched a second-generation of the Genesis sedan for the 2014 model year as a Hyundai.

Then, as if to suggest the earlier decision to avoid the massive cash infusion necessary to launch a new luxury brand was a poor one, Hyundai launched the Genesis brand in America in 2016 without an entry-level vehicle, without an SUV, without separate showrooms, and did so inside Hyundai dealers.

In fact, the picture is even more muddied than that. All 835 of Hyundai’s U.S. dealers are permitted to sell the G80, Automotive News reports, but any of those dealers who wish to sell the further-upscale G90 must build the Genesis showroom inside their Hyundai store.

The lack of prestige is problematic. So too is the fact that being a dealer for a fledgling premium brand means hardly selling any vehicles: fewer than 5 per month for the average Genesis dealer.

Such poor throughput is no recipe for success at the franchise level, and without successful dealers, Genesis will quickly lose ground before it can even fill its product lineup.

“We don’t see a path forward without a good, strong dealer network that’s also profitable. And we sometimes have to make very difficult decisions in the short run,” Genesis boss Raphel says, “in order to ensure that we take care of our dealers in the long run.”

The G80-only dealers — remember, these were dealers who previously sold this very car when it was the second-generation Genesis — were originally intended to be pushed out of the process once the third-gen model rolled around and Hyundai began to separate the two brands with separate spaces. But it’s clearly becoming obvious to Genesis that brand perception, in mid-2017, is not where it needs to be.

Pulling plans forward will be costly. Hyundai Motor America needs its current Genesis dealer agreements to disappear, which will require outside legal counsel to achieve.

Perhaps there are dealers that, outside of wasting money, will be relieved at the loss of Genesis-oriented responsibility. After all, there’s been little return on their investment to date. Genesis brand sales totalled 11,563 units in the first seven months of 2017, or about the number of C-Class sedans, coupes, and convertibles Mercedes-Benz sells every seven or eight weeks. But the Genesis G70, an intended rival for that C-Class, is due at dealers next year, and an SUV is set to follow. Both products are expected to outsell Genesis’ current duo.

Hyundai announced the formation of the Genesis luxury brand less than two years ago and the sales arrangement was quickly formulated for a U.S. launch one year ago. Hyundai’s desire to extricate Genesis products from Hyundai showrooms is the latest rapid-fire decision, one that should produce a proper plan by the summer of 2018.

[Images: Hyundai]

Timothy Cain is a contributing analyst at The Truth About Cars and Autofocus.ca and the founder and former editor of GoodCarBadCar.net. Follow on Twitter @timcaincars.

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  • Scoutdude Scoutdude on Aug 08, 2017

    There is a Hyundai/Genesis dealer that I regularly pass on my way to my weekend home. They are located right along the freeway and put up a large Genesis sign/reader board. It usually says "Genesis your only luxury choice in xx County". Like someone who is in the market for a car that expensive isn't willing to drive the 30-45 minutes to the bigger cities in the adjacent counties and have a selection of all the premium brands.

    • Bd2 Bd2 on Aug 09, 2017

      Maybe 30-45 minutes wouldn't be an issue, but an hour or more of a drive would be an issue to a good no. of buyers. There's a reason why the smaller Cadillac and Lincoln dealerships in the more rural regions get the business that they do.

  • Art Vandelay Art Vandelay on Aug 09, 2017

    Why not up the dealership experience across the line. Is it really that expensive to have good coffee and some bagels. Heck my Ford dealer manages that. The departed Saturn Brand consistently had top notch dealership experience scores in spite of never selling a luxury car. Making Genesis customers comfortable in a Hyundai dealer would have the benefit of helping to shake off some of the lingering brand issues for Hyundai.

    • See 1 previous
    • Art Vandelay Art Vandelay on Aug 09, 2017

      @Art Vandelay Huuuuuuuu-ge

  • Oberkanone How long do I have to stay in this job before I get a golden parachute?I'd lower the price of the V-Series models. Improve the quality of interiors across the entire line. I'd add a sedan larger then CT5. I'd require a financial review of Celestiq. If it's not a profit center it's gone. Styling updates in the vision of the XLR to existing models. 2+2 sports coupe woutd be added. Performance in the class of AMG GT and Porsche 911 at a price just under $100k. EV models would NOT be subsidized by ICE revenue.
  • NJRide Let Cadillac be Cadillac, but in the context of 2024. As a new XT5 owner (the Emerald Green got me to buy an old design) I would have happy preferred a Lyriq hybrid. Some who really like the Lyriq's package but don't want an EV will buy another model. Most will go elsewhere. I love the V6 and good but easy to use infotainment. But I know my next car will probably be more electrified w more tech.I don't think anyone is confusing my car for a Blazer but i agree the XT6 is too derivative. Frankly the Enclave looks more prestigious. The Escalade still has got it, though I would love to see the ESV make a comeback. I still think GM missed the boat by not making a Colorado based mini-Blazer and Escalade. I don't get the 2 sedans. I feel a slightly larger and more distinctly Cadillac sedan would sell better. They also need to advertise beyond the Lyriq. I don't feel other luxury players are exactly hitting it out of the park right now so a strengthened Cadillac could regain share.
  • CM Korecko Cadillacs traditionally have been opulent, brash and leaders in the field; the "Standard of the World".That said, here's how to fix the brand:[list=1][*]Forget German luxury cars ever existed.[/*][*]Get rid of the astromech droid names and bring back Seville, Deville, Eldorado, Fleetwood and Brougham.[/*][*]End the electric crap altogether and make huge, gas guzzling land yachts for the significant portion of the population that would fight for a chance to buy one.[/*][*]Stop making sports cars and make true luxury cars for those of us who don't give a damn about the environment and are willing to swim upstream to get what we really want.[/*][*]Stop messing around with technology and make well-made and luxurious interiors.[/*][*]Watch sales skyrocket as a truly different product distinguishes itself to the delight of the target market and the damnation of the Sierra Club. Hell, there is no such thing as bad publicity and the "bad guy" image would actually have a lot of appeal.[/*][/list=1]
  • FreedMike Not surprisingly, I have some ideas. What Cadillac needs, I think, is a statement. They don’t really have an identity. They’re trying a statement car with the Celestiq, and while that’s the right idea, it has the wrong styling and a really wrong price tag. So, here’s a first step: instead of a sedan, do a huge, fast, capable and ridiculously smooth and quiet electric touring coupe. If you want an example of what I’m thinking of, check out the magnificent Rolls-Royce Spectre. But this Cadillac coupe would be uniquely American, it’d be named “Eldorado,” and it’d be a lot cheaper than the $450,000 Spectre – call it a buck twenty-five, with a range of bespoke options for prospective buyers that would make each one somewhat unique. Make it 220 inches long, on the same platform as the Celestiq, give it retro ‘60s styling (or you could do a ‘50s or ‘70s throwback, I suppose), and at least 700 horsepower, standard. Why electric? It’s the ultimate throwback to ‘60s powertrains: effortlessly fast, smooth, and quiet, but with a ton more horsepower. It’s the perfect drivetrain for a dignified touring coupe. In fact, I’d skip any mention of environmental responsibility in this car’s marketing – sell it on how it drives, period.  How many would they sell? Not many. But the point of the exercise is to do something that will turn heads and show people what this brand can do.  Second step: give the lineup a mix of electric and gas models, and make Cadillac gas engines bespoke to the brand. If they need to use generic GM engine designs, fine – take those engines and massage them thoroughly into something special to Cadillac, with specific tuning and output. No Cadillac should leave the factory with an engine straight out of a Malibu or a four-banger Silverado. Third step: a complete line-wide interior redo. Stop the cheapness that’s all over the current sedans and crossovers. Just stop it. Use the Lyriq as a blueprint – it’s a big improvement over the current crop and a good first step. I’d also say Cadillac has a good blend of screen-controlled and switch-controlled user interfaces; don’t give into the haptic-touch and wall-to-wall screen thing. (On the subject of Caddy interiors – as much as I bag on the Celestiq, check out the interior on that thing. Wow.)Fourth step: Blackwing All The Things – some gas, others electric. And keep the electric/gas mix so buyers have a choice.Fifth step: be patient. That’s not easy, but if they’re doing a brand reset, it’ll take time. 
  • NJRide So if GM was serious about selling this why no updates for so long? Or make something truly unique instead of something that looked like a downmarket Altima?
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