Piston Slap: Double A (Beep! Beep!) Em, Cee, Oh... (Part II)

by Sajeev Mehta

Updated: November 27th, 2019 Published: June 30th, 2014

piston slap double a beep beep em cee oh part ii

TTAC commentator M0L0TOV has an update for us:

Hey Sajeev,

I figured I’d send you an update so people would know what happened to my situation. Well, I went ahead and tried to contact AAMCO. First I tried contacting them via their website but almost a week had passed and no response. So I contact them via their Facebook page, the next day I got a response with a phone number, name, and e-mail address of somebody at corporate to contact. I sent them an e-mail, I got a call from the owner of the Aamco where I had originally taken my car within ten minutes.

He stated he was notified by the customer service department and we had a disagreement. He offered to not charge me for the labor and I would pay for the part. I was perfectly fine with paying for the part, I wasn’t looking for a free ride. I thought their offer was fair because it would have been replaced when the work was originally being done. I picked up my car today and paid $214.00 and I get a 90 day warranty. So yes, the system works. I appreciate everybody’s advice on this matter and I was able to force their hand.

Thanks for all your help Sajeev and the rest of the TTAC readers!

Sajeev answers:

Behold the power of social media.

BEHOLD IT RIGHT NOW!

Between what you experienced, my firsthand experiences (disclosure: social media is my full time gig) and “little” things like the Arab Spring or whatever makes people love Justin Bieber, there’s no doubt social media is a powerful tool for customer service. Or a service for powerful tools…but I digress.

The system works, with pleases me immensely. So kudos to AAMCO for doing the right thing, once they heard about it. And doing it rather quickly: it’s rare ’round these Piston Slap bloggy parts when a company interacts with one of us and does the right thing. So let’s relish this moment of (seemingly) good karma.

Happy Monday to you, Dear Reader.

[Image: Shutterstock user Wynn Dhyana]

Send your queries to sajeev@thetruthaboutcars.com. Spare no details and ask for a speedy resolution if you’re in a hurry…but be realistic, and use your make/model specific forums instead of TTAC for more timely advice.

#Aamco #CustomerService #Facebook #Franchise #Rebuild #Service #Shop #SocialMedia #Transaxle #Transmission

Sajeev Mehta

More by Sajeev Mehta

Comments

Join the conversation

2 of 15 comments

05lgt on Jun 30, 2014

Twitter and Facebook are the fastest ways to get customer service. My wife has proven this to me enough times that I've stopped arguing.

Like Reply
NeilM on Jul 02, 2014

This isn't about taking up The Sword of Justice and righting all the past wrongs of the automotive universe. For a couple of hundred bucks on top of the original $2500 rebuild charge the owner now has a fixed transmission and a (rather minimal) 90-day warranty. Yeah, he shouldn't have had to work that hard to make it happen, but that's done. Two lessons going forward: - Don't buy any more damn transmissions for this car. If this one conks out, accept that you're done, you've got your money's worth, time to move on. Recognize a clear message from the automotive gods when you see one! - Should some future occasion arise, don't patronize this particular Aamco franchisee again.

Like Reply

Recent Comments

Mikey My youngest girl ( now 48 ) dated a guy that had a Beretta with a stick shift. The Dude liked Beer and weed. too much for my liking..I borrowed my buddy's stick shift Chevette and give her short course on driving a manual .. I told her if the new BF has more than 2 beer or any weed ..You drive ...I don't care how many times you stall it, or or of you smoke the clutch . She caught on quite well ,and owned a succession of stick shift vehicles...An as an added bonus she dumped the guy.
Blueice "Due to regulation/govt backing, China is poised to dominate BEV/battery production, just as they do solar panel production, drone production, etc.Taiwan dominates production of certain types of chips due to regulation/govt backing and we saw how precarious such a situation is (especially with the PRC increasingly becoming aggressive towards Taiwan).That's why regulation/govt backing is aiming to build up local chip manufacturing."BD2, these businesses and or industries are not free market enterprises, buttcorporatist, bent on destroying their competitors with the use of governmentalunits to create monopolies. How safe are world consumers when the preponderance of computer chipsare made in one jurisdiction. Do you what Red China controlling any industry ??And it is well known, concentrated markets control leads to higher prices to end users.
Master Baiter I told my wife that rather than buying my 13YO son a car when he turns 16, we'd be better off just having him take Lyft everywhere he needs to go. She laughed off the idea, but between the cost of insurance and an extra vehicle, I'd wager that Lyft would be a cheaper option, and safer for the kid as well.
Master Baiter Toyota and Honda have sufficient brand equity and manufacturing expertise that they could switch to producing EVs if and when they determine it's necessary based on market realities. If you know how to build cars, then designing one around an EV drive train is trivial for a company the size of Toyota or Honda. By waiting it out, these companies can take advantage of supply chains being developed around batteries and electric motors, while avoiding short term losses like Ford is experiencing. Regarding hybrids, personally I don't do enough city driving to warrant the expense and complexity of a system essentially designed to recover braking energy.
Urlik You missed the point. The Feds haven’t changed child labor laws so it is still illegal under Federal law. No state has changed their law so that it goes against a Federal child labor hazardous order like working in a slaughter house either.